SIMPro version 4 provides a system to view and manage your SIM estate with Wireless Logic, you
will be able to search, view, and export all of the details about your SIMs, including SIM State, ICCID (SIM Number), MSISDN (Mobile Number), IMSI (International Mobile Subscriber Number) etc.
You will also be able to manage those SIMs, requesting actions such as ‘Activation’, adding or
removing ‘Bars’, enabling or disabling services such as ‘Roaming’.
A SIM comes in either a plastic or ruggedized form, each SIM has an ICCID or SIM Number. With
some networks the SIM number can have two formats; a full SIM number and a partial SIM number.
A partial SIM number may appear on the SIM card itself (or when the barcode on the SIM is scanned).
We hold both formats in SIMPro, so you can search based on either. A full SIM number will always
begin 89 and will be 19 or 20 digits including a check digit. The partial number will have some of the initial digits missing, as these identify the network to which the SIM belongs.
Each SIM will have a connection associated with it. When a SIM is activated, the mobile network will assign an MSISDN, and an IMSI, which uniquely identify the connection and are associated to a SIM; the connection also has a state.
Possible Connection States
Not all mobile networks support Active Ready/Test, so for networks without this feature, it will not be displayed as an option.
• Inactive - The SIM is not Billable, the SIM is not usable
• Active Test - The SIM is not Billable, the SIM is usable and will automatically move to an
‘Active’ state after a set period of time or if a usage limit is reached
• Active Ready – The SIM is not Billable, the SIM is usable and will immediately move to
Activated when it is first used
• Active - The SIM is Billable, and the SIM is usable
• Barred - The SIM is Billable, the SIM will be unusable, bar can be removed by user
• Barred approval needed – The SIM Billable, the SIM will be unusable, bar can only be
removed by Wireless Logic
• Cancelled - The SIM is not Billable, the SIM is unusable
• Inactive Swapped – The SIM is not Billable, it is the old SIM from a SIM swap
Work Flow Status
When a request is submitted, this action is logged and will show a work flow status, which will indicate the progress of the request. The work flow status is shown next to the connection details. Once the request is completed, the connection will no longer have a work flow status.
There are five custom fields available against each connection, these can be re-named and labelled accordingly. This is managed through the Billing Account section. These custom fields can be used to ‘tag’ a reference or group connections together. At present, only custom field 1 will be shown on invoices. Custom fields can be updated or edited through the ‘Uploads’ section of SIMPro.
Customer Distribution Page 7
An optional customer reference is available to add on all requests made via SIMPro. This customer
reference will only be included in the subject line of the emails sent via SIMPro for the duration of the request.
In SIMPro 4 we have introduced the concept of a ‘Customer Solution’; which is essentially an
activation profile. When you initially take SIMs from Wireless Logic, at least one customer solution
will be built to your requirements.
This solution contains all of the details needed to activate your SIMs;
It contains a tariff, which will normally include a set amount of data for a given line rental. The tariff will also detail the costs of other services such as SMS, CSD, Voice and any usage over and above the included amount.
It also contains the details of the Services required by the customer on the SIMs they take from
Wireless Logic, such as CSD Data and Fax Numbers, Voice, Voicemail, SIM PIN numbers etc.
Additionally, it contains details of the connectivity required by the customer, whether that is on the
Public APN, NetPro (Our Private APN) or the customer’s own Private APN. If you are using NetPro
then it will also include the specific requirements for your SIMs, no VPN, Fixed Public, IPSEC VPN,
SSL VPN etc.
Each ‘Customer Solution’ can then be named, so if you have different types of SIMs or different
projects you can have a Customer Solution for each of those scenarios. For instance, you could have a solution called ‘Standard Tracking’ and another called ‘Tracking with Roaming’; with the only difference being that roaming is requested in the second. Or, if you have a 500MB Tariff for your ANPR Product, which goes over an IPSEC VPN and a 2GB Tariff for your CCTV which required
connectivity on an SSL VPN, you can have two solutions named ANPR and CCTV which will contain
all of the relevant settings for us to get the SIMs configured correctly.
So now when customers come to activate a SIM you will simply be asked to pick the Customer
Solution to use for that connection.
Adding Information From Your Systems
You can upload information and store it against a SIM, there are 5 Custom Fields available the first
of these is the ‘Username’ field from SIMPro v3, but you can edit any of these fields for your own
information, enabling you to search for SIMs based on your own data.
As well as this user guide, within the application there are help buttons, which will display help
relevant to the section you are using at the time.