Setting Usage Alerts
The ability to set up usage alerts is only available in SIMPro for SIMs which make use of our NetPro service and only for Data (not SMS, CSD, or Voice). Click on ‘Add Usage Alert’ at the bottom of the Billing Account page.
There are four different alert types available:
- Billing Account level – provides an alert across the entire base of connections
- Tariff level – provides an alert for all connections within the same tariff
- MSISDN level – provides a bespoke alert for individual connections
- Aggregated Tariff – provides an alert across the total available amount of data allowance in an aggregated tariff pool.
For Billing Account, Tariff and MSISDN level alerts, enter the ‘low value for monthly usage alert’, followed by the value of this amount from the drop down list.
Next, enter the ‘high value for monthly usage alert’, followed by the value of this amount from the drop down list.
Finally, if using the Tariff or MSISDN level alerts, either type the MSISDN or select the tariff you wish to apply it to from the drop down list.
For Aggregated Tariff alerting, the low and high data value can be used by following the above process. Alternatively, an alert can be created using a percentage threshold for low and high data usage. To use this option, tick the box ‘Use a percentage for the alert values’. Once the percentages have been entered, click ‘Create’.
A daily summary email will be sent from ‘firstname.lastname@example.org’ to the registered email addresses in the ‘Usage Alert Email’ section on the billing account page. If this field is blank, it will prompt for an email address to be added before creating an alert. The daily summary email will contain the following information:
- Custom field 1
- Inclusive tariff data allowance
- Monthly low and high alert value
- Dates the low and high alerts were reached
- Month to date usage
To edit/delete an existing alert, click on the alert type hyperlink. This will then bring up the current attributes linked to the existing alert. The data can then be edited and accepted by clicking ‘update’. To remove an existing alert, simply click the ‘delete’ button.
Stock Threshold Alert
To add an inactive stock alert, press ‘create stock threshold’. This will allow you to enter a stock threshold value. When the inactive stock on the account goes less than the threshold, it will trigger an email to the addresses listed in the Sim Admin email section.
Contact Wireless Logic
View the contact details for the different teams
View any active API settings linked to the account