The billing accounts tab on the navigation menu allows you to look at your account details; you will see a list of accounts which your user has access to manage;
Clicking on the account name will take you to the Account Details screen.
There are various pieces of information available for a connection and these are separated into different tabs;
- Tariffs and customer solutions
- Contact Wireless Logic
- API settings
The Account Details screen displays your full account details, by clicking ‘Edit’ you can amend the labels for the custom fields used on your account, and the email addresses which are used to notify people for various reasons such as Usage Alerts and Outage Notifications.
When you have finished editing the details simply click ‘Update’ to save you changes.
Additional Security for people who call in for requests
To further enhance the security of your Billing Account in SIMPro, you can set a password within the 'Billing Account Password' field. Any users contacting the support teams at Wireless Logic will then be requested to provide the password for any interaction.
Please note: For new Billing Accounts created after 1st of June 2017, the system will automatically generate and set the password. Passwords will only be emailed to the Billing Account system administrators.
You can also click on the 'Edit' button to amend the existing password for that Billing Account. Clicking on the 'Edit' button will allow you to edit the password set for your Billing Account.
When you have entered the required password, click 'Update' to save the changes. On save, the SIM administrators for the Billing Account will be notified of the password change.
- Password length must be between 6 - 10 characters
- Only alphanumeric characters are allowed (e.g. t1e2s3t4 or Test1234).
Billing Account – Tariffs and Customer Solutions
Clicking on the tariff and customer solutions tab will take you to the details screen (you can also get to this by clicking on a tariff code in SIM Details).
The full tariff details are visible including the Line Rental, the level of inclusive Data and other services, and the charges associated with additional usage and roaming.
The available customer solutions are also listed, detailing the network, tariff and connection details.