SIM cards can be ordered via SIMPro.
PLEASE NOTE: this role will have to be enabled as a feature on your SIMPro login.
The Wireless Logic SIM Ordering Form is intended to show customers an overview of the SIMs currently on their SIM estate, previous orders placed via SIMPro and delivery addresses.
It also displays the SIM cards available to order and a summary of each of the stages throughout the Order process. This is known as the “Status Type”.
You can hover over each of the SIM types which will provide you with further information.
The two graphs, Inactive SIMs by Network and Active Test/Ready Connections by Network, which can also be found on the dashboard, are there to assist customers with their stock levels across their account.
As mentioned previously, not all mobile networks support Active Test/Ready, so for networks without this feature, no information will be displayed.
If you would like to find out more about the range of products which Wireless Logic offer, then customers can contact the Sales team to enquire further by clicking on the “contact us” blue hyperlink to the right-hand side of the page.
Wireless Logic offer a range of products, contact us to find out more.
By clicking on this link, a new email will pop-up.
This is where your orders placed through SIMPro will be listed and all information relating to the order will be shown here.
The Wireless Logic Reference relates to the email which has been generated by the order request so if you need to query an order, please quote this reference number.
Once an order has been completed and dispatched, a tracking number will be displayed.
Customers have the option to “Export” an order or “Re-order” if they wish to duplicate a previous order submitted.
This is where you can find previously entered delivery addresses on your billing account.
Click the “Add new delivery address” button to add a new address.
All previously entered delivery addresses will be available to select from when you come to placing your SIM order.
Alternatively, you may wish to “Remove Selected Addresses”.
Placing your Order
Choose the billing account which you wish to place an order for and click the “New Order” button.
This will take you to the “SIM Ordering Form” page.
The networks which you have tariffs on will show as the Products available to order from.
They will be listed in ranking order depending on which network you have the highest connections on, i.e. the highest connections will show first.
For each product, there are three drop-down lists; Product, Status and Customer Solution.
The drop-down list for Product will depend on what SIM card sizes are available for each network. Some networks may not give you that option, for example, we currently only offer a Standard-SIM (2FF) for the 3 network.
Once the Product type has been selected, you will need to select the Status.
The Status option will mainly be Active or Inactive, however, Active Test and Active Ready will also be available to choose from for certain networks.
If you would like the SIM(s) to be sent out as Inactive, then you will not be given the option to select a Customer Solution.
If you do wish for your SIM order to be despatched as Active, then a Customer Solution will have to be selected.
A drop-down list will appear if there is more than the one tariff on your account for that network.
If you would like to add a username to the connection, this should be entered into the ‘Custom Field 1 information’ box (this is optional). This reference will appear against the SIM on SIMPro once it has been dispatched.
A quantity will then have to be entered into the last box.
Once this has all been filled out accordingly, click “Add to Order”.
The page will then reload and you will see that the item has been added to “Your Order”.
The MNO, SIM Status, Product Type, Quantity and price of the SIM will all be listed.
You can amend the quantity of the SIMs that you wish to place an order for once the product has been chosen.
If you wish to remove a product from your order, select it by ticking the request and then click “Delete”.
Once all of the products have been selected for your SIM order, you will then have to confirm a delivery address of where you would like the SIMs to be despatched to.
Alternatively, a new delivery address can be added by clicking “+”.
There is a box below where you can add in specific delivery instructions if need be.
To confirm the order, the Terms and Conditions box must be ticked. The Terms and Conditions will appear on a new browser if you click on the blue hyperlink.
Once ticked, you will then be able to place the order by clicking “Confirm Order”.
You will then be taken back to the main “Orders” page where it will be confirmed that your SIM request has been put through successfully. A reference number will be provided.