Select the SIMs that require cancelling and press the ‘Cancel Connection’ button. There are two stages to cancellations; in and out of contract SIMs. Both stages will only be applicable if one or more of the selected SIMs fit into either category.
SIMPro will firstly display any SIMs which have been selected which are in contract. In contract SIMs (those with more than 30 days left on the contract) can be cancelled with immediate effect, upon payment of an associated buyout and admin fee. The buyout fee is calculated on the outstanding line rental to end of the contract. Alternatively, in contract SIMs can be scheduled to cancel at any time after the end of the contract.
If required, enter an optional customer reference.
To select the desired cancellation date for all of the SIMs, choose from the below options;
- Contract End Date
- After Contract End Date (use the calendar to select the date)
If required, a full bar can also be requested be selecting ‘yes’ from the drop down list.
To update the cancellation date or bar request of an individual SIM, use the options displayed against each SIM line. Please note if SIMs are already barred, this cannot be updated and the option will not be available.
Select ‘Confirm’ to continue.
If applicable, repeat the same process for out of contract SIMs.
A summary of the request detailing any applicable costs will be displayed.
To accept the quote, select ‘Confirm’, to decline the quote, select ‘Reject’.
Please note; if there is bespoke cancellation agreement in place, the request will be passed to the Sales Admin team to be manually calculated. At this stage, if a full bar has been requested it will still be completed.