Select the SIMs you wish to create a support case for and select ‘Create a Support Case’
There are five different options to choose from, choose the one which most closely represents the nature of the query:
- SIM functionality
- Usage query
- Connectivity via IP
- SIMPro help
Next, complete the below fields to give as much information as possible about the query. Some of the below fields will not appear dependant on the nature of the query.
Once completed, press ‘Create’. This will generate a ticket reference for the Wireless Logic support teams. The updates will be sent to the registered email address of the user.