A SIM swap moves all of the current connection details (MSISDN, IP, tariff, contract term etc) from one ICCID on to a new ICCID. SIM swaps can be requested individually, in bulk or replacements can be requested to be delivered.
Select the SIMs you wish to swap and click the ‘SIM Swap’ button.
If you would like to put a reference against the request so that you can track it against your own systems, then you should enter the reference (this is optional). This reference will appear in the subject line of the requested and completed audit emails.
In addition, if the SIM has a full bar, this can be requested to be removed by ticking the check box
A list of the ICCID’s and the current MSISDN’s will appear and against each SIM listed in the request,
you will need to enter the new ICCID of the SIM you want to swap the connection to. All properties
of the connection will remain the same, but be swapped to the new SIM. On completion, the old
ICCID will have a status of ‘Inactive swapped’.
Click ‘Create Request’.
Ordering SIM Swap replacements
Replacement SIM cards can be requested to be despatched via SIMPro. Select the SIM’s you wish
to have replacements despatched for and click the ‘SIM Swap’ button.
Click the ‘Request a new SIM’ box. This will bring up two additional fields to be completed, delivery
address and type of replacement SIM card required.
Click the ‘Create New Delivery Address’ button to add a new address. The relevant despatch
details should be entered in the pop-up box. This section includes a label field which can be used
to describe the delivery address, e.g. delivery depot. To set this address as a default, select the
‘make this address the default’ tick box. Press ‘Create’ to add the address. If multiple addresses
need to be added, repeat this process.
All previously entered delivery addresses will be available to select from the drop down list.
Use the ‘New SIM Type’ drop down list to choose which type of replacement SIM you need. Please
note; that only those SIM types which are available for each network will appear. If you require a
SIM type which is not listed, please email firstname.lastname@example.org.
If you require SIM’s replacements to be despatched to multiple addresses and/or different types of
SIM’s these can completed within the same request, just use the drop down lists next to each
connection listed to change the details as required.
If you would like to put a reference against the request so that you can track it against your own
systems, then you should enter this in the ‘Customer Reference’ box.
Finally, press ‘create request’.
Bulk SIM Swaps
There is a function for completing bulk SIM swaps (more than 1 request).You can go to the ‘Uploads’
section on the Navigation Bar to complete this request.
In the Upload Type filter there are two options for Bulk SIM Swap, ‘Bulk SIM Swap by ICCID’ or ‘Bulk
SIM Swap by MSISDN’. The first requires you to provide the ICCID of the current SIM and the ICCID
of the new SIM, the second requires you to provide the MSISDN of the current Connection and the
ICCID of the new SIM.
For example, to swap the connection 447894569012 from the SIM 89441000301679271322 to the
new SIM 89441000301679271314 your file would look as follows;
For ‘Bulk SIM Swap by ICCID’
For ‘Bulk SIM Swap by MSISDN’
Next, select the network on which you want to carry out the swap. Then click the ‘Choose File’ button
and you will be able to browse for the .csv file to upload.
A list of SIM Swaps will be displayed showing the existing ICCID, the MSISDN of the connection and
the new ICCID on to which it will be swapped. You also have the opportunity to add a customer
reference to allow you to track the request against your own systems.